Shift Leader - Restaurant 210306 - 3426 Cypress Street, Suite 19, West Monroe, LA 71291

Church's Chicken in; West Monroe (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain is seeking a Shift Leader to ensure exceptional customer service and team development. This role involves overseeing daily operations, training team members, and ensuring compliance with food safety standards. Ideal candidates will have leadership skills and a passion for the food industry, contributing to a fun and fast-paced work environment.

Qualifications

• Must be at least 18 years old.
• High school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Responsibilities

• Monitor and ensure prompt, friendly, and courteous customer service.
• Assign and oversee activities carried out by Team Members.
• Perform opening and closing duties as outlined.

Skills

Customer Service

Leadership

Food Safety

Education

High school diploma or G.E.D.

ServSafe food safety training

Job description

Shift Leader - Restaurant 210306 - 3426 Cypress Street, Suite 19, West Monroe, LA 71291 (Finance)

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve as a restaurant leader, ensuring that Team Members on shift receive proper coaching, training, and development to deliver an outstanding customer experience at Church's. Ensure compliance with all Cajun Operating Company policies and procedures.

Key Duties/Responsibilities:

• Monitor and ensure prompt, friendly, and courteous customer service.
• Ensure all Church's menu products are prepared and served according to standard procedures.
• Assign and oversee activities carried out by Team Members.
• Assist Team Members in preparing quality products, providing service, and maintaining cleanliness.
• Demonstrate proper procedures for Team Members to follow.
• Enforce safety and security policies and procedures.
• Perform opening and closing duties as outlined on the Shift Awareness Checklists.
• Follow proper procedures for food preparation, receiving, handling, and storage, including rotation and icing procedures.
• Maintain professional and ethical leadership behaviors at all times.
• Ensure on-time attendance for all employees during shifts.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years old.
• High school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Complete Weekly Sales Reports, Bank deposit slips, Cash and Inventory worksheets, and other required forms; ensure accuracy.
• Enter inventory and payroll data into the POS system as required.
• Ensure nightly POS system closedown for accurate restaurant polling.
• Adhere to cash handling and security procedures, including cash sales counts, drawer bank counts, POS deletions, over-rings, voids, large bill drops, and cash levels.
• Possess a valid Driver's License, have access to a vehicle during shifts, and proof of insurance.
• Successfully complete the Shift Leader certification program.

At Church's, we're passionate about providing a fun, fast-paced career with opportunities for growth. We make real comfort food that makes a difference, and our team members are the heart of our success. Church's Chicken is an equal employment opportunity employer, committed to diversity and inclusion in our hiring and employment practices.