Shift Leader - Restaurant 200819 - 238 W. Woodrow Wilson, Jackson, MS 39213

Church's Chicken; Jackson (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in the fast-food sector seeks a dedicated Restaurant Shift Leader to ensure exceptional service and operational excellence. In this dynamic role, you will lead a team, providing essential coaching and training to ensure compliance with company policies while delivering outstanding customer experiences. You will be responsible for monitoring service quality, enforcing safety procedures, and maintaining a clean environment. Join a vibrant team committed to making a difference in people's lives through delicious comfort food and a supportive work atmosphere.

Qualifications

• Must be at least 18 years of age.
• ServSafe food safety training is highly recommended.

Responsibilities

• Monitor and ensure prompt, friendly, and courteous customer service.
• Assist Team Members to prepare quality products and maintain a clean restaurant.

Skills

Customer Service

Food Safety

Leadership

Cash Handling

Education

High School Diploma or G.E.D.

ServSafe Certification

Tools

POS System

Job description

Reports To (Title):

Restaurant General Manager

Department:

Field Operations

Job Summary:

To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training, and development necessary to provide an outstanding customer experience at Church's. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitor and ensure prompt, friendly, and courteous customer service.
• Monitor and ensure all Church's menu products are prepared and served according to standard procedures.
• Ensure that prepared job assignments and activities are carried out by Team Members.
• Assist Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrate proper procedures for Team Members to follow.
• Ensure that safety and security policies and procedures are enforced.
• Monitor and perform opening and closing duties as required on the Shift Awareness Checklists.
• Follow and ensure the use of proper product procedures for preparation of all menu items.
• Follow procedures for receiving, handling, and storage of food products, including proper rotation and icing procedures.
• Maintain professional and ethical leadership behaviors at all times.
• Ensure on-time attendance by each employee for the shift.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years of age.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Complete Weekly Sales Reports, Bank deposit slips, the Cash and Inventory worksheet, and other forms as required for the shift, ensuring accuracy.
• Enter inventory and payroll data into the POS system as required.
• Ensure the restaurant polls nightly by correctly closing the POS system.
• Adhere to established cash handling and security procedures, including cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, voids, large bill drops, and maintaining cash levels.
• Possess a valid Driver's License, have access to a vehicle during shifts, and provide proof of insurance.
• Successfully complete the Shift Leader certification program.

Church's is committed to providing a fun, fast-paced environment filled with opportunities. We make real comfort food that makes a difference in people's lives. For over 60 years, our restaurant has been a place where hardworking people can get ahead and achieve great things by serving others.

Church's Chicken is an equal employment opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by law.