Shift Leader: People, Service & Growth

potbelly; Irving (TX); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Parental Leave

Retirement Savings 401(k) with company match

Flexible Work Schedule

Paid Time Off

Job summary

Potbelly in Irving, Texas is seeking an experienced Shift Leader to manage daily operations and develop a team-oriented culture. Responsibilities include training staff, ensuring compliance with safety standards, and handling customer service issues. Ideal candidates should have management experience in a restaurant or retail setting and strong communication skills. This role offers a base salary between $50,000 - $55,000 plus bonus potential, along with competitive benefits such as medical insurance and paid time off.

Qualifications

• Minimum of at least 2 years management experience in either a restaurant or retail environment preferred.
• Open availability preferred.

Responsibilities

• Train, coach, and develop Potbelly Associates and Shift Leaders.
• Effectively interview and recommend the hiring of Associates, Certified Trainers and Shift Leaders.
• Ensure all security procedures are followed.
• Comply with health and safety standards for food, cleanliness, and safety.
• Effectively handle customer complaints/issues.

Skills

Customer service orientation

Strong written and verbal communication skills

Problem-solving abilities

Organizational skills

Ability to multitask

Strong business acumen

Education

Management experience in restaurant or retail environment

Tools

Microsoft Office

Job description

Potbelly in Irving, Texas is seeking an experienced Shift Leader to manage daily operations and develop a team-oriented culture. Responsibilities include training staff, ensuring compliance with safety standards, and handling customer service issues. Ideal candidates should have management experience in a restaurant or retail setting and strong communication skills. This role offers a base salary between $50,000 - $55,000 plus bonus potential, along with competitive benefits such as medical insurance and paid time off.