Shift Leader — People-First Leadership & Growth Path

Baskin-Robbins; Wilson (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin' Donuts franchise in Wilson, NC is seeking a dedicated Shift Leader to help create a positive, guest‑focused environment and to model high standards for the team. This locally owned Dunkin Donuts location values teamwork, leadership development, and community involvement while offering advancement opportunities and a chance to build a long‑term career.

This role emphasizes hands‑on leadership, in store operations, and a commitment to guest satisfaction, with a culture that supports

Responsibilities

• A Dunkin' Shift Leader (SL) understands and exceeds guest expectations, needs and requirements.
• A successful SL sets and maintains high standards for oneself, others, and acts as a role model.
• SL's identify and communicate team goals and seek to understand conflict through active listening.
• SL's identify and resolve issues and problems to provide guests with a pleasant experience.
• Relationships with team members are expected to be developed and maintained by all SL's.

Job description

Dunkin' Donuts franchise in Wilson, NC is seeking a dedicated Shift Leader to help create a positive, guest‑focused environment and to model high standards for the team. This locally owned Dunkin Donuts location values teamwork, leadership development, and community involvement while offering advancement opportunities and a chance to build a long‑term career.

This role emphasizes hands‑on leadership, in store operations, and a commitment to guest satisfaction, with a culture that supports