Shift Leader: Lead Frontline Team & Grow Your Career

Dunkin' Donuts; Wilson (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin Donuts in Wilson, AL is seeking a motivated Shift Leader to supervise daily operations and deliver an outstanding guest experience. You will lead a small team, model professional behavior, and ensure food safety and quality standards are met during shifts.

You will drive guest satisfaction, train teammates, handle guest concerns, and collaborate with management to maintain smooth service across opening and closing periods. This role emphasizes leadership growth and community involvement.

Qualifications

• Guest service oriented with a positive attitude.
• Strong leadership and teamwork abilities.
• Ability to resolve conflicts and remain calm under pressure.
• Excellent communication and problem-solving skills.

Responsibilities

• A Dunkin' Shift Leader (SL) understands and exceeds guest expectations, needs and requirements.
• SL sets and maintains high standards for oneself, others, and acts as a role model.
• SL identifies and communicates team goals and seeks to understand conflict through active listening.
• SL identifies and resolves issues to provide guests with a pleasant experience.
• Relationships with team members are expected to be developed and maintained by all SLs.

Job description

Dunkin Donuts in Wilson, AL is seeking a motivated Shift Leader to supervise daily operations and deliver an outstanding guest experience. You will lead a small team, model professional behavior, and ensure food safety and quality standards are met during shifts.

You will drive guest satisfaction, train teammates, handle guest concerns, and collaborate with management to maintain smooth service across opening and closing periods. This role emphasizes leadership growth and community involvement.