Shift Leader & Operations Coach

Jimmy John's; Mesa (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Jimmy John's in Mesa, AZ is seeking capable staff to support management across shifts, greet customers, and deliver fast, accurate sandwiches while maintaining sanitation standards.

Candidates should demonstrate strong customer service, leadership, punctuality, and the ability to thrive in a high-energy, fast-paced store. The role involves being on duty 2-5 nights per week and helping oversee daily operations alongside the store team.

Qualifications

• Strong self-managerial skills and leadership ability.
• Personable and responsible with great customer focus.
• Punctual, organized and able to prioritize tasks.
• Good listening and communication to resolve issues.
• Capable of working in a fast-paced, high-stress store.

Responsibilities

• Assist the management team to meet shift duties and objectives.
• Ensure completion of all side work and tasks.
• Assist with general shift work: slicing, making sandwiches quickly, side work, handling complaints, training new employees.
• Complete weekly administrative tasks.
• Serve as manager on duty 2–5 nights per week.

Skills

Customer service

Leadership

Punctuality

Organizational skills

Communication

Teamwork

Handling complaints

Job description

Jimmy John's in Mesa, AZ is seeking capable staff to support management across shifts, greet customers, and deliver fast, accurate sandwiches while maintaining sanitation standards.

Candidates should demonstrate strong customer service, leadership, punctuality, and the ability to thrive in a high-energy, fast-paced store. The role involves being on duty 2-5 nights per week and helping oversee daily operations alongside the store team.