Lead Shift Supervisor - Customer-Focused Fast-Paced

Jimmy John's; Mesa (AZ); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Jimmy John’s is seeking team members to greet customers, deliver fast, accurate sandwiches, and uphold sanitation standards in a high-energy environment. The role includes assisting with shift duties, completing side work, and training new staff within a systems‑driven operation.

Key traits include strong customer service, leadership, punctuality, and the ability to work under pressure. This full-time/part-time position supports a dynamic store team and operational excellence.

Qualifications

• Excellent customer service and leadership are required.
• Ability to perform well in a fast-paced environment with high stress.
• Strong communication and organizational skills are essential.

Responsibilities

• Assist management with shift duties and objectives.
• Ensure completion of side work and duties.
• Handle customer complaints and assist with training new employees.
• Complete weekly administrative tasks.
• Be the manager on duty 2-5 nights per week.

Skills

Customer service

Leadership

Punctual

Organizational skills

Strong work ethic

Team coordination

Tools

POS system

Job description

Jimmy John’s is seeking team members to greet customers, deliver fast, accurate sandwiches, and uphold sanitation standards in a high-energy environment. The role includes assisting with shift duties, completing side work, and training new staff within a systems‑driven operation.

Key traits include strong customer service, leadership, punctuality, and the ability to work under pressure. This full-time/part-time position supports a dynamic store team and operational excellence.