Shift Leader: Open/Close, Team Coach, Guest Delight

Wendy; Norwich (CT); On-site; USD 19,000 - 28,000; Full time

Job summary

Wendy in Norwich, CT is seeking a Shift Manager to lead daily operations, handle opening and closing duties, and help ensure exceptional guest service. The role emphasizes supervision of crew, cash handling, and adherence to food safety standards to delight every customer.

You will train Team Trainers, assist in scheduling, and support a fast-paced environment while maintaining professionalism and strong service focus.

Qualifications

• High School Diploma or GED required.
• Experience in restaurant or retail preferred.
• Ability to multi-task in fast-paced environment.
• Must be at least 18 years old.
• ServSafe certification by end of training preferred but not required.

Responsibilities

• Train and supervise crew and Team Trainers.
• Lead opening/closing duties and cash handling.
• Ensure food safety procedures are followed.
• Support management with scheduling and guest service.

Skills

Leadership

Customer service

Cash handling

Team training

Food safety

Education

High School Diploma or GED

Tools

Cash register system

Job description

Wendy in Norwich, CT is seeking a Shift Manager to lead daily operations, handle opening and closing duties, and help ensure exceptional guest service. The role emphasizes supervision of crew, cash handling, and adherence to food safety standards to delight every customer.

You will train Team Trainers, assist in scheduling, and support a fast-paced environment while maintaining professionalism and strong service focus.