Shift Supervisor

Priority Dispatch Corp.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Supervisor to lead a team in providing essential services to residents in need. This role is pivotal in ensuring that quality support is delivered in accordance with established guidelines. You'll be responsible for supervising staff, managing crisis situations, and maintaining compliance with safety protocols. If you have a passion for helping others and possess strong communication and leadership skills, this opportunity could be your next step in making a meaningful impact in the community. Join a mission-driven organization committed to fostering social and economic independence!

Benefits

Generous Paid Time Off

Health Insurance

Dental and Vision Plans

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Monthly Trainings

Flexible Spending Account

Commuter Transit Account

Employee Perks Program

Qualifications

• 3+ years of experience in homeless services preferred.
• Excellent verbal and written communication skills required.
• Ability to lift and move heavy objects (up to 50lbs).

Responsibilities

• Supervise Residential Aide staff and ensure quality services.
• Conduct fire drills and ensure safety procedures are followed.
• Provide crisis intervention and support to residents.

Skills

Verbal Communication

Written Communication

Time Management

Negotiation Skills

Crisis Intervention

Education

High School Diploma or GED

Bachelor’s Degree

Tools

MS Windows

MS Office

Job description

Job Details

Job Location: NYC-NY47 - New York, NY

Position Type: Full Time

Salary Range: $24.04 - $50004.00 Hourly

Description

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHAT DOES CHI OFFER?

CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer:

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account
• Dentaland vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

JOB SUMMARY

Responsible for all aspects of Management for Residential Aide staff within the Program. Ensuring that quality services are provided effectively and in accordance with guidelines established by CHI, OTDA, and other funding sources as appropriate.

Pay: $24.04 an hour- approx. $50,004 annually.

FLSA: Non-exempt. Eligible for overtime.

Schedule: 12am-8am Sunday - Thursday (Friday & Saturday off)..

Location: Midtown Manhattan, NY

JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS

These duties are essential and specific to the successful implementation of this position.

Under the direction of the Program Director, the Shift Supervisor will work as part of an interdisciplinary team. The Shift Supervisor will supervise the overall running of the site as directed by the Program Director.

• Responsible for the supervision and support for all Residential Aide staff.
• Responsible for overseeing Residential Aide staffing for weekends, overnights and as needed.
• Conduct Fire Drills as scheduled and works with program staff to ensure that fire safety procedures are followed and document these events as per DHS and CHI guidelines.
• Supervise and assist with the client meals as per the site’s specific policies. Shift Supervisors are responsible for ensuring employees are following OTDA and DHS food safety guidelines.
• Provides limited crisis intervention and de-escalation to residents, when necessary, until CHI professional staff Case Managers, Program Managers or Director of Emergency Housing can be contacted and/or intervene. Contacts supervisor and/or the proper authorities as needed.
• Prevents loss of income to CHI because of vacancy loss, and lost shelter payments, property, etc.
• Ensure that the program is providing quality services and is compliant with program requirements.
• Enforces clients on CHI, site and DSS policies, regulations, and rules with residents.
• Reviews video cameras and monitors area consistently.
• Adheres to proper use of company resources (cell phones, office supplies, internet, etc.).
• Always maintains appropriateness and acts as a model for other employees.
• Provides on-site training and feedback on a regular basis and when necessary to staff and management.
• Informs Building Superintendent of work site’s physical condition (i.e., dangerous conditions, possible repair needs, supply needs, etc.).
• Act as a liaison with agencies responsible for referring eligible clients.
• Submits all internal and external reports in a timely and accurate manner as required by funding agencies and/or CHI (logs, notes, incident reports). Maintains logs, office, and site in an orderly fashion.
• Assists the management team in communication as well as being an on-call supervisor.

Qualifications

What do I need to apply?

Education and Experience: High School Diploma or GED required. Bachelor’s from an accredited university or related field of study, preferred. 3+ years of verified experience working in homeless services can override the education requirement. All applicants must have 2+ years’ experience providing management services in social services or in other related fields.

• Communication: Excellent verbal and written communication skills. Proficiency in English required. Multi-lingual and Spanish proficiency preferred.
• First Aid/CPR Certification and Food Handler’s Certificate (have upon hire or within 60 days of hire)
• F-80 Fire Safety Coordinator certification, required (or ability to obtain F80 certification within 30 days of hire)
• Computer Skills: Basic competency in MS Windows, MS Office, and on the Internet.
• Physical Performance: Ability to lift, carry, and move heavy objects (up to 50lbs), tour property, walk distances, and climb stairs (up to 3-4 flights).
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines. Effective time management skills.

DIVERSTY, EQUITY, AND INCLUSION

Community Housing Innovations Inc (CHI) respects diversity and is an equal opportunity employer that provides equal employment opportunities to all employees and applicants and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. Community Housing Innovations is committed to diversity, equity, and inclusion.

This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.