Shift Leader: Lead Teams, Elevate Service & Growth

WhiteWater Express Car Wash; Clayton (IN); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive base + bonus

Health benefits (Medical, Dental & Vis

Paid time off

401(k) with company match

Life insurance

advancement opportunities

Free weekly car washes

Job summary

WhiteWater Express Car Wash is seeking a Shift Leader to help oversee each shift, ensuring teammates understand their duties and assisting management with incident reports and maintenance.

You will lead a team, support customer-focused service, monitor wash equipment, uphold safety, and participate in training and advancement opportunities.

This role requires flexibility to work evenings and weekends, with competitive compensation and pathways to growth within a rapidly expanding company.

Qualifications

• Proven leadership abilities to guide and support colleagues.
• Ability to work outdoors in all weather, including evenings and weekends.
• Capable of lifting up to 50 pounds and standing for long periods.
• Detail-oriented with focus on safety and high-quality service.
• Ability to foster a welcoming, customer-focused environment that drives success.
• Must pass a background check.

Responsibilities

• Foster a team-oriented environment where every employee feels empowered to take initiative and lead.
• Cultivate a positive, customer-focused workplace by supporting team growth and leadership development.
• Address and resolve concerns, including incident reporting, to ensure a seamless experience.
• Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.
• Uphold company policies, enforce safety protocols, and ensure all employees complete required safety training.
• Provide customers with information on wash products, packages, wash books, and membership plans.
• Assist customers with membership account updates and issue resolution.
• Oversee store opening and closing procedures, ensuring all tasks are completed correctly.
• Learn car wash chemistry, product interactions, and their impact on wash quality.
• Identify and resolve wash quality issues caused by chemical imbalances or other factors.
• Communicate areas of improvement for the location, team, and company to management.
• Administer customer feedback surveys during each shift to maintain high-quality service standards.

Skills

Leadership

Team player

Outdoor work

Safety protocols

Customer-focused

Job description

WhiteWater Express Car Wash is seeking a Shift Leader to help oversee each shift, ensuring teammates understand their duties and assisting management with incident reports and maintenance.

You will lead a team, support customer-focused service, monitor wash equipment, uphold safety, and participate in training and advancement opportunities.

This role requires flexibility to work evenings and weekends, with competitive compensation and pathways to growth within a rapidly expanding company.