Shift Leader — Car Wash Ops & Team Growth

Whitewatercw; Sandusky (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health benefits (Medical, Dental & Vis

Paid time off + holidays

401(k) with match

Life insurance

Advancement paths

Free weekly car washes

Job summary

WhiteWater Express is seeking a Shift Leader to help oversee daily shift operations, mentor staff, and ensure top-quality service. You will manage incidents, coordinate with management on maintenance, and optimize wash processes.

The role requires hands-on leadership, outdoor work in all weather, and a commitment to safety. We offer competitive pay, benefits, and growth opportunities in a fast-growing company.

Qualifications

• Strong team player with leadership abilities.
• Comfortable working outdoors in all weather conditions, including evenings and weekends.
• Physically capable of lifting up to 50 pounds and standing or moving for extended periods.
• Detail-oriented with a focus on delivering high-quality service and maintaining safety standards.
• Ability to foster a welcoming, fun, and customer-focused environment that drives business and team success.
• Adherence to all safety protocols, including proper handling of chemicals per safety guidelines.
• Must successfully pass a background check.

Responsibilities

• Foster a team-oriented environment where every employee feels empowered to take initiative and lead.
• Cultivate a positive, customer-focused workplace by supporting team growth and leadership development.
• Address and resolve concerns, including incident reporting, to ensure a seamless experience.
• Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.
• Uphold company policies, enforce safety protocols, and ensure all employees complete required safety training.
• Provide customers with information on wash products, packages, wash books, and membership plans.
• Assist customers with membership account updates and issue resolution.
• Oversee store opening and closing procedures, ensuring all tasks are completed correctly.
• Learn car wash chemistry, product interactions, and their impact on wash quality.
• Identify and resolve wash quality issues caused by chemical imbalances or other factors.
• Communicate areas of improvement for the location, team, and company to management.
• Administer customer feedback surveys during each shift to maintain high-quality service standards.

Skills

Leadership

Team player

Customer service

Safety compliance

Background check

Job description

WhiteWater Express is seeking a Shift Leader to help oversee daily shift operations, mentor staff, and ensure top-quality service. You will manage incidents, coordinate with management on maintenance, and optimize wash processes.

The role requires hands-on leadership, outdoor work in all weather, and a commitment to safety. We offer competitive pay, benefits, and growth opportunities in a fast-growing company.