Shift Leader — Lead Teams & Elevate Guest Experience

Workstream; Kenmar (PA); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

Competitive pay + tips

Flexible scheduling

Paid training

Growth opportunities

Life Insurance

Tuition discounts

Referral program

Employee discounts

Job summary

Lufrankton Management, a Dunkin franchisee, is hiring a Shift Leader in Pennsylvania. You will lead during your shift, supervise crew, and ensure guests receive exceptional service while handling food prep, inventory, and cash management.

The role offers flexible hours with opportunities for growth, paid training, and benefits through the franchise network. Join a team that prides itself on coffee excellence and guest satisfaction.

Qualifications

• Experience in food service or retail (leadership experience is a plus).
• Strong communication and guest service skills.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Lead by example and support the team to deliver great guest service.
• Keep store operations running smoothly: food prep, inventory, cash handling.
• Coach crew members and provide training to ensure top performance.
• Maintain cleanliness, safety, and brand standards throughout the shift.
• Step in for the manager when needed and assist with key decisions.

Skills

Leadership

Customer service

Communication

Multitasking

Flexibility

Team player

Job description

Lufrankton Management, a Dunkin franchisee, is hiring a Shift Leader in Pennsylvania. You will lead during your shift, supervise crew, and ensure guests receive exceptional service while handling food prep, inventory, and cash management.

The role offers flexible hours with opportunities for growth, paid training, and benefits through the franchise network. Join a team that prides itself on coffee excellence and guest satisfaction.