Shift Leader: Lead Guests & Team (Free Smoothies)

Smoothie King; Wilmington (NC); On-site; USD 15,153 - 16,531; Part time

Benefits offered by this job

Free smoothies

Flexible schedules

Team lunches and parties

Job summary

Smoothie King is hiring a Shift Leader in Wilmington, NC. The Shift Leader will guide the team in delivering exceptional guest service while maintaining smoothie quality. Responsibilities include training team members, ensuring operational standards, and engaging guests. Candidates should be at least 18 years old with customer service experience preferred. The position offers flexible scheduling and starts at $11-12 per hour plus tips, with additional perks such as free smoothies on workdays.

Qualifications

• Must be at least 18 years of age.
• Experience in fast-food environment preferred but not required.

Responsibilities

• Lead the team and ensure great guest service.
• Provide product knowledge to guests.
• Assist in team member management.

Skills

Guest communication

Team management

Time management

Customer service

Job description

Description

Job Purpose

Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Duties & Responsibilities

Composure

• “Thinks on their feet" at all times regardless of internal or external pressures
• Informs General Manager to all problems or unusual matters of significance
• Assists Team Members at the point of sale (POS) with upselling

Delegation

• Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations
• Assists in Team Member management during scheduled shifts

Drive for Results

• Supports and adheres to company standards for operations, marketing/communications and brand identity
• Encourages Team Members on shift to exceed goals and complete all checklist tasks

Ethics & Values

• Fulfills cash handling and inventory reporting responsibilities with honesty
• Is trusted and relied upon with sensitive information from both their Team and General Manager
• Lives and promotes the culture, values, vision and mission of Smoothie King
• “Does things the right way” Exemplifies operational standards to Team Members when completing tasks around the store

Guest Focus

• Is responsible for product and Guest Service experience
• Ensures Guests purpose is met when smoothies are ordered
• Greets and engages with the Guest to provide a friendly experience
• Ensures self and team on shift demonstrate “Guest comes first” attitude
• Blends smoothie according to the recipe ticket for a consistent taste

Self-Development

• Is willing and looking to take on new tasks outside of their role
• Asks for feedback from General Manager

Time Management

• Shows up on time for work
• Balances personal life without interference to their work schedule at Smoothie King
• Talks through checklist tasks with Team Members that need to be completed during the shift

• Are you…?
• A smoothie fan?
• Tired of working in fast-food and smelling like grease?
• Looking for a purpose and not just a job, join the Smoothie King team and turn your purposes into a fulfilling passion.

We are hiring for Shift Leader. Join a team where you will have a fun work environment (no grease!), , no late nights, flexible schedules, benefit offerings for ALL team members, a great brand with a great mission, and FREE SMOOTHIES.

What our Team Member’s Do:

• Blends delicious tasting smoothies.
• Ensures Guest’s purpose is met when smoothies are ordered.
• Greets and engages the Guest to provide a friendly experience
• Properly preps all fruits, vegetables, frozen items, powders, and juices.
• Performs opening and/or closing duties.
• Performs store checklist tasks.
• Shows up on time and ready to work.
• Lives and promotes the culture, values, and mission of Smoothie King

What our Team Member’s Need to Know:

• Ability to connect and communicate with guests, team members, with a “guest comes first” attitude.
• At least sixteen (18) years of age or older.
• Experience in a fast-food environment preferred, but not necessary.

What our Team Member’s Get:

It is our purpose to maintain an environment our team members can brag about, where our focus and belief are built on our core values: We Are Better Together, We Keep Evolving, We Live Our Mission, We Do the Right Thing, and We Focus and Finish. We keep our team happy with our great benefits package, free smoothies, flexible work schedules, lunches and parties, fitness challenges, and more fun activities to make Smoothie King a happy and healthy place to work.

We start off at $11-12 per hour PLUS TIPS for Shift Leads, depending on experience. With very flexible scheduling (we can work around your school schedule). You also get free smoothies on days you have scheduled shifts.

If this sounds like something you are interested in, please feel free to apply.

By the way - did we mention you get free smoothies??