Shift Leader: Lead Guest Experience & Restaurant Ops

DEN - CVD; Swanston (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

DEN - CVD in California is seeking a Shift Leader to drive guest satisfaction through effective operations and team leadership during assigned shifts. You will report to the General Manager and coordinate with team members, vendors, and field operations to maintain standards.

The role emphasizes controlling labor and inventory, delivering concise production direction, and resolving guest feedback promptly while complying with safety and company policies.

Qualifications

• Leadership and team supervision experience.
• Guest service focus and ability to motivate staff.
• Flexibility to work varying shifts including evenings and weekends.

Responsibilities

• Oversees restaurant operations (labor, inventory variance) during shifts.
• Provides production direction to Team Members.
• Implements shift plan for swift, smooth production.
• Delegates to encourage teamwork and compliance with standards.
• Motivates Team Members to meet Guest expectations with quality service.
• Addresses Guest feedback promptly and professionally.
• Ensures safety, sanitation, security, and policy compliance during shift.
• Reports violations and implements short-term solutions.
• Maintains cash reporting, inventory control, and scheduling records during shift.
• May perform Team Member duties as needed.
• Flexible to evenings, weekends, and holidays.
• Ensures punctual attendance on assigned shifts.

Skills

Leadership

Team supervision

Guest service

Tools

Cash handling system

Scheduling software

Job description

DEN - CVD in California is seeking a Shift Leader to drive guest satisfaction through effective operations and team leadership during assigned shifts. You will report to the General Manager and coordinate with team members, vendors, and field operations to maintain standards.

The role emphasizes controlling labor and inventory, delivering concise production direction, and resolving guest feedback promptly while complying with safety and company policies.