Shift Leader: Lead Guest Experience & Restaurant Ops

Denny’s, Inc.; Stockton (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

Denny's, Inc. is seeking a Shift Leader in Stockton, CA to oversee restaurant operations during assigned shifts, ensure guest satisfaction, and lead Team Members under the General Manager. This role focuses on labor, inventory, and compliance while promoting a safe and welcoming environment.

You will provide direction, model a strong work ethic, and coordinate with management to execute shift plans, handle guest feedback, and uphold company standards during evenings, weekends, and holidays.

Responsibilities

• Responsible for restaurant operations (labor, inventory variance) during assigned shifts.
• Provides production direction to Team Members concisely
• Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production
• Delegates in a way that encourages teamwork during a shift to ensure that the restaurant operations comply with Company standards
• Motivates Team Members to exceed Guest expectations with food and friendly service in clean surroundings
• Works with team to act on Guest feedback and resolve complaints in a timely, friendly, and professional
• Complies with government regulations, Market Policy, food safety, Security Policy, operations, and policies and procedures relating to all activities in the restaurant during the shift
• Takes initiative to immediately report violations of safety, sanitation, security, and other company policies to restaurant management and perform short-term solutions
• Motivates Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team Members
• Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift
• May perform essential functions and duties listed in the restaurant Team Member job description
• Flexible to work evenings, weekends, and holidays.
• Prompt and regular attendance on assigned shifts

Job description

Denny's, Inc. is seeking a Shift Leader in Stockton, CA to oversee restaurant operations during assigned shifts, ensure guest satisfaction, and lead Team Members under the General Manager. This role focuses on labor, inventory, and compliance while promoting a safe and welcoming environment.

You will provide direction, model a strong work ethic, and coordinate with management to execute shift plans, handle guest feedback, and uphold company standards during evenings, weekends, and holidays.