Shift Leader: Lead & Elevate Guest Experience

Zaxby's; Mauldin (SC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals off shift

Flexible schedule

Early access to pay

Opportunities to advance

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Job summary

Zaxby’s is hiring a Shift Leader in Mauldin, SC. The role oversees shift operations, mentors team members, handles guest concerns, and ensures adherence to safety and quality standards.

You will lead training and develop staff while maintaining a positive restaurant culture. The position offers full-time hours with a focus on managing opening and closing tasks, equipment issues, and delivering excellent guest experiences.

Qualifications

• Must be 18 years of age or older.
• Reliable transportation.
• Flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Lead and supervise shift operations, managing product, process and people.
• Train and coach team members to meet company standards and goals.
• Respond to guest concerns and resolve issues in a friendly, respectful manner.
• Maintain safety, quality and cleanliness standards across all shift activities.
• Manage opening/closing duties and delegate tasks to team members.
• Ensure records, cash handling and compliance with policies.

Skills

Leadership

Communication

Problem-solving

Multi-tasking

Conflict resolution

Organizational skills

Time management

Interpersonal skills

Technical savvy

Job description

Zaxby’s is hiring a Shift Leader in Mauldin, SC. The role oversees shift operations, mentors team members, handles guest concerns, and ensures adherence to safety and quality standards.

You will lead training and develop staff while maintaining a positive restaurant culture. The position offers full-time hours with a focus on managing opening and closing tasks, equipment issues, and delivering excellent guest experiences.