Shift Leader: Lead Bakery, Motivate Crew, Delight Guests

Insomnia-Cookies; Manhattan (KS); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies is looking for a Shift Leader in Kansas to lead bakery operations during the shift, bake and package orders, and deliver an exceptional guest experience from start to finish. You’ll work closely with the Cookie Crew to keep the bakery running smoothly and set the tone for fast, friendly service.

You’ll coach teammates, delegate tasks, uphold food safety and cleanliness standards, manage cash and deposits, and communicate updates with store leadership.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Customer service

Communication

Teamwork

Adaptability

Problem-solving

Job description

Insomnia Cookies is looking for a Shift Leader in Kansas to lead bakery operations during the shift, bake and package orders, and deliver an exceptional guest experience from start to finish. You’ll work closely with the Cookie Crew to keep the bakery running smoothly and set the tone for fast, friendly service.

You’ll coach teammates, delegate tasks, uphold food safety and cleanliness standards, manage cash and deposits, and communicate updates with store leadership.