Shift Leader — Lead a Team to Fast, Friendly Service

Socket.dev; Mount Vernon (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Socket.dev seeks a Pizza Hut Shift Leader to manage daily operations, lead the team, and uphold brand standards. You will train staff, resolve customer issues, and ensure inventory controls and food orders are maintained during shifts.

Applicants should demonstrate leadership, excellent customer service, and familiarity with Microsoft Office. ServSafe certification is preferred, with a focus on safety and team culture.

Qualifications

• Be a customer mani ac! - All Roles
• ServSafe Certified
• Lead On! Shift Leader
• MSM courses 4-5
• Proficient at Microsoft Office
• Reliable Transportation and Computer basics
• Valid Driver's License Preferred
• Communicate, Give Feedback in Positive Manner
• National Sex Offender Registry Check
• Motor Vehicle Record

Responsibilities

• Take Ownership and Responsibility of Restaurant and Team During Shifts
• Train Team Members to Pizza Hut and Tasty Hut, LLC Standards.
• Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs First
• Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
• Responsible for Inventory and Food Orders
• Enforce and Follow Pizza Hut Service Principals
• Deliver it Fast, Make Food We are Proud to Service, Service with a Smile
• Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
• Ensure All Team Members Have the Tools and Knowledge Necessary for Success
• Deliver High Customer Satisfaction Results on All Shifts
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts
• (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on Execution
• Delegate and Manage Team Member Workload While Running Shifts
• Compliant with All Laws and Regulations
• Conduct Inventory Counts and Audits
• Ensures a Safe Work Environment is Provided in Restaurant
• Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
• Brand Steward for Pizza Hut Brand
• Manages and Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned

Skills

Customer service

Leadership

Team training

Communication

Microsoft Office basic

Education

ServSafe Certified

Tools

Microsoft Office

Job description

Socket.dev seeks a Pizza Hut Shift Leader to manage daily operations, lead the team, and uphold brand standards. You will train staff, resolve customer issues, and ensure inventory controls and food orders are maintained during shifts.

Applicants should demonstrate leadership, excellent customer service, and familiarity with Microsoft Office. ServSafe certification is preferred, with a focus on safety and team culture.