Shift Leader: Drive Service, Quality & Team Success

Socket.dev; Coeburn (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Pizza Hut is seeking a Shift Leader to drive daily restaurant operations and lead the team during shifts. You will ensure high service standards, train staff, and maintain safety and cleanliness across the store. This role emphasizes ownership, teamwork, and delivering great guest experiences on every shift.

Responsibilities include inventory control, scheduling support, and enforcing brand standards. A strong customer focus and ability to train others are essential for success.

Qualifications

• Be a customer mani ac! - All Roles
• ServSafe Certified
• Lead On! Shift Leader
• MSM courses 4-5
• Proficient at Microsoft Office
• Reliable Transportation and Computer basics
• Valid Driver's License Preferred
• Communicate, Give Feedback in Positive Manner
• National Sex Offender Registry Check
• Motor Vehicle Record

Responsibilities

• Take Ownership and Responsibility of Restaurant and Team During Shifts
• Train Team Members to Pizza Hut and Tasty Hut, LLC Standards
• Use BLAST to Resolve All Customer Complaints and Always Put Customer Needs First
• Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
• Responsible for Inventory and Food Orders
• Enforce and Follow Pizza Hut Service Principals
• Deliver it Fast, Make Food We are Proud to Service, Service with a Smile
• Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
• Ensure All Team Members Have the Tools and Knowledge Necessary for Success
• Deliver High Customer Satisfaction Results on All Shifts
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned

Skills

Customer service

Leadership

Communication

Microsoft Office

Problem solving

Tools

Hutlink

Learning Zone

Pizzapedia

Job description

Pizza Hut is seeking a Shift Leader to drive daily restaurant operations and lead the team during shifts. You will ensure high service standards, train staff, and maintain safety and cleanliness across the store. This role emphasizes ownership, teamwork, and delivering great guest experiences on every shift.

Responsibilities include inventory control, scheduling support, and enforcing brand standards. A strong customer focus and ability to train others are essential for success.