Shift Leader - Lead a High-Energy Team (Flexible Hours)

McDonald's; Apex (NC); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

KTL Restaurants LLC is seeking a Shift Leader to support the restaurant’s management team during assigned shifts. You will coach crew, delegate tasks, drive performance, and uphold McDonald’s standards for service, cleanliness, and food quality.

You will set the tone for the team and act as the on‑site leader when the manager is not present, ensuring a smooth, safe, and efficient operation at all times.

Competenze

• Excellent communication and decision‑making skills.
• Ability to multitask in a fast‑paced environment.
• Strong leadership potential and accountability.
• Willingness to work nights, weekends and holidays.

Mansioni

• Supervise and coach crew during shifts to deliver guest service.
• Lead by example to ensure food safety and quality.
• Manage shift operations including labor, product levels, and equipment.
• Communicate effectively with team and managers for smooth shifts.
• Monitor cleanliness, service speed, and customer satisfaction.
• Handle customer concerns professionally and resolve issues promptly.
• Complete shift documentation and cash handling accurately.
• Ensure crew follow policies and McDonald’s standards at all times.
• Motivate and recognize team performance to improve morale.
• Support training and onboarding of new crew members.

Conoscenze

Communication

Decision making

Multitasking

Leadership

Flexibility

Descrizione del lavoro

KTL Restaurants LLC is seeking a Shift Leader to support the restaurant’s management team during assigned shifts. You will coach crew, delegate tasks, drive performance, and uphold McDonald’s standards for service, cleanliness, and food quality.

You will set the tone for the team and act as the on‑site leader when the manager is not present, ensuring a smooth, safe, and efficient operation at all times.