Shift Leader: Inspire Teams & Operational Excellence

Popeyes - Legacy Chicken; Artesia (NM); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

Popeyes - Legacy Chicken is seeking a Shift Supervisor to lead daily operations, coach team members and ensure guest experiences meet brand standards. You’ll oversee station performance, mentor teammates, and uphold QSC while driving service and hospitality across the shift.

The ideal candidate has restaurant leadership experience, a passion for teamwork, and a commitment to safety and quality. This role is on-site in Artesia, NM, with opportunities to develop supervisory skills and advance

Qualifications

• Leadership experience in a team setting.
• Ability to coach and develop restaurant staff.
• Commitment to guest service and hospitality.

Responsibilities

• Coaches, trains and develops team members around processes and procedures at each station
• Actively participates in team huddles offering great ideas
• Consistently thanks the team and celebrates success
• Serves as a role model and coaches Brand service behaviors
• Fixes bottlenecks, calls chicken drops and monitors Speed of Service
• Makes sure the restaurant is welcoming and clean
• Spends time with the guests in the dining room doing table touches throughout the shift
• Supports the team to resolve guest concerns quickly
• Ensures product quality and all standards are met on their shift
• Provides ideas to the restaurant General Manager to improve guest metrics and feedback
• Leads each shift by delegating duties, assigning tasks, and following up with all team members
• Must be proficient in each area of the restaurant to assist when necessary
• Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
• Ensures accuracy of inventory and waste tracking
• Reviews and approves invoices and inter-store transfers (ISTs)
• Checks people charts and production planning and makes necessary adjustments
• Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift

Skills

Leadership

Team coaching

Guest service

Operations knowledge

Job description

Popeyes - Legacy Chicken is seeking a Shift Supervisor to lead daily operations, coach team members and ensure guest experiences meet brand standards. You’ll oversee station performance, mentor teammates, and uphold QSC while driving service and hospitality across the shift.

The ideal candidate has restaurant leadership experience, a passion for teamwork, and a commitment to safety and quality. This role is on-site in Artesia, NM, with opportunities to develop supervisory skills and advance