Shift Supervisor Rio Rancho

Popeyes - Legacy Chicken; Rio Rancho (NM); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to inspire teams and deliver exceptional service. In this role, you will create memorable experiences for guests while maintaining operational excellence. You will coach and develop your team, ensuring that the restaurant runs smoothly and meets all quality standards. If you're passionate about leadership and delivering great results, this position offers a fantastic opportunity to make a positive impact in a vibrant restaurant environment.

Qualifications

• Previous restaurant leadership experience is preferred.
• Must be at least 18 years old.

Responsibilities

• Coaches and trains team members on processes and procedures.
• Ensures product quality and standards are met during shifts.
• Leads shifts by delegating duties and following up with team members.

Skills

Team Leadership

Customer Service

Operational Excellence

Coaching and Training

Problem Solving

Education

High School Diploma or Equivalent

Job description

Shift Supervisor

Shift Leaders consistently keep our brand promises, help inspire teams, and deliver great results. They understand the importance of providing an engaging environment for restaurant teams and guests. A Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence.

Essential Functions

1. Develop Servant Leaders: Puts your people and restaurant first—not yourself.
2. Create Memorable Experiences: Creates a service experience so good the guest can't wait to come back to Popeyes.
3. Administration: Maintains the balance between providing a high-quality employee and guest experience, and achieving financial goals.

Responsibilities

• Coaches, trains, and develops team members around processes and procedures at each station.
• Actively participates in team huddles offering great ideas.
• Consistently thanks the team and celebrates success.
• Serves as a role model and coaches Brand service behaviors.
• Fixes bottlenecks, calls chicken drops, and monitors Speed of Service.
• Makes sure the restaurant is welcoming and clean.
• Spends time with guests in the dining room doing table touches throughout the shift.
• Supports the team to resolve guest concerns quickly.
• Ensures product quality and all standards are met on their shift.
• Provides ideas to the General Manager to improve guest metrics and feedback.
• Leads each shift by delegating duties, assigning tasks, and following up with all team members.
• Must be proficient in each area of the restaurant to assist when necessary.
• Uses shift tools and routines to ensure Quality, Service, and Cleanliness Standards (QSC) are met.
• Ensures accuracy of inventory and waste tracking.
• Reviews and approves invoices and inter-store transfers (ISTs).
• Checks people charts and production planning and makes necessary adjustments.
• Follows through with action plans for Employee Engagement, Voice of the Guest, and Operational Assessments during the shift.

Required Education and Experience

• Minimum Age: 18 years old.
• Previous restaurant leadership experience preferred.