Shift Leader: Guest Experience & Operational Excellence

Popeyes - Legacy Chicken; Cortez (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Popeyes - Legacy Chicken is seeking a Shift Supervisor to help run operations, coach teams, and deliver great guest experiences. The role emphasizes developing Servant Leaders and maintaining an engaging, clean, and welcoming environment.

You will lead shifts, ensure quality, service and cleanliness standards, and support the General Manager with guest metrics and staff development. Must be 18+, restaurant leadership experience preferred.

Qualifications

• Minimum age 18 years old.
• Previous restaurant leadership experience preferred.

Responsibilities

• Coaches, trains and develops team members around processes and procedures at each station
• Actively participates in team huddles offering great ideas
• Consistently thanks the team and celebrates success
• Serves as a role model and coaches Brand service behaviors
• Fixes bottlenecks, calls chicken drops and monitors Speed of Service
• Spends time with the guests in the dining room doing table touches throughout the shift
• Supports the team to resolve guest concerns quickly
• Ensures product quality and all standards are met on their shift
• Provides ideas to the restaurant General Manager to improve guest metrics and feedback
• Leads each shift by delegating duties, assigning tasks, and following up with all team members
• Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift

Skills

Team Leadership

Guest Service

Coaching & Training

Operational Excellence

Education

Minimum Age 18

Job description

Popeyes - Legacy Chicken is seeking a Shift Supervisor to help run operations, coach teams, and deliver great guest experiences. The role emphasizes developing Servant Leaders and maintaining an engaging, clean, and welcoming environment.

You will lead shifts, ensure quality, service and cleanliness standards, and support the General Manager with guest metrics and staff development. Must be 18+, restaurant leadership experience preferred.