Guest-Centric Shift Leader | Team Coach & Ops Excellence

Popeyes - Legacy Chicken; Clovis (NM); On-site; USD 19,000 - 26,000; Full time

Job summary

Popeyes - Legacy Chicken is seeking a Shift Supervisor to lead restaurant teams and ensure operational excellence during each shift. You will coach staff, maintain brand service standards, and help deliver memorable guest experiences.

As a Shift Supervisor, you will manage daily operations, support team engagement, and ensure quality, service, and cleanliness across the dining room and kitchen. This role emphasizes leadership, teamwork, and guest satisfaction.

Qualifications

• Coaches, trains and develops team members around processes and procedures at each station.
• Provides direction to keep restaurant running smoothly and meeting brand standards.
• Maintains focus on Customer service and operational excellence.

Responsibilities

• Coaches and trains team members across stations.
• Participates in team huddles and shares ideas for improvement.
• Ensures restaurant is welcoming, clean and guest-ready during shifts.
• Monitors Speed of Service and fixes bottlenecks as needed.
• Leads shift by delegating tasks and following up with staff.

Skills

Coaching

Team development

Guest service

Speed of Service

Job description

Popeyes - Legacy Chicken is seeking a Shift Supervisor to lead restaurant teams and ensure operational excellence during each shift. You will coach staff, maintain brand service standards, and help deliver memorable guest experiences.

As a Shift Supervisor, you will manage daily operations, support team engagement, and ensure quality, service, and cleanliness across the dining room and kitchen. This role emphasizes leadership, teamwork, and guest satisfaction.