Shift Leader - Guest-First Ops & Team Coach

Workstream; Rowlett (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

Buffalo Wild Wings GO is seeking a Shift Manager to coach team members during shifts, ensuring exceptional guest experiences and strict adherence to Brand standards. You’ll set goals, assign tasks, and provide timely feedback to keep service running smoothly.

Responsibilities include maintaining a safe, clean restaurant, resolving guest issues, driving sales, and ensuring recipes and systems are followed. This role emphasizes leadership and operational excellence in a fast-paced environment.

Qualifications

• Fluent English required.
• Restaurant, retail, or supervisory experience preferred.
• Strong math and writing abilities.
• Basic computer literacy.
• Must be at least 18 years old; High School diploma or equivalent preferred.

Responsibilities

• Coach team members during shifts to execute Brand standards and guest experience.
• Set goals, assign tasks, and provide timely feedback.
• Communicate shift priorities and results with the team.
• Maintain a safe, clean, and compliant work environment following safety and sanitation guidelines.
• Drive sales, support marketing initiatives, and ensure products meet Brand standards.

Skills

Fluent English

Supervisory experience

Math skills

Writing skills

Basic computer skills

Age 18+

Education

High School diploma

Job description

Buffalo Wild Wings GO is seeking a Shift Manager to coach team members during shifts, ensuring exceptional guest experiences and strict adherence to Brand standards. You’ll set goals, assign tasks, and provide timely feedback to keep service running smoothly.

Responsibilities include maintaining a safe, clean restaurant, resolving guest issues, driving sales, and ensuring recipes and systems are followed. This role emphasizes leadership and operational excellence in a fast-paced environment.