Shift Leader: Guest-First Operations Coach

Baskin-Robbins; Short Hills (NJ); On-site; USD 22,000 - 26,000; Full time

Job summary

The Dunkin’ franchise operated by ANK Companies in Short Hills, NJ is seeking a Shift Leader to coach restaurant team members and uphold Brand standards during each shift. You will set goals, assign tasks, and motivate staff while delivering outstanding guest service.

Your responsibilities include assisting with daily operations, ensuring food safety, training teammates, and managing inventory and cash control. A fast-paced team environment requires reliability and strong communication.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Leadership

Customer service

Communication

English proficiency

Job description

The Dunkin’ franchise operated by ANK Companies in Short Hills, NJ is seeking a Shift Leader to coach restaurant team members and uphold Brand standards during each shift. You will set goals, assign tasks, and motivate staff while delivering outstanding guest service.

Your responsibilities include assisting with daily operations, ensuring food safety, training teammates, and managing inventory and cash control. A fast-paced team environment requires reliability and strong communication.