Shift Leader: Guest Experience & Team Growth

Joe & the Juice / United Kingdom; Costa Mesa (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Employee Discount

Health Insurance

New Parent Leave

Free coffee – duh’

Job summary

Joe & the Juice in Costa Mesa, CA, is seeking a Shift Supervisor to keep the store energized and running smoothly. You’ll lead the shift, delegate tasks, and uphold our standards while delivering great guest experiences.

This role focuses on daily operations, training teammates, maintaining cleanliness, managing guest feedback, and supporting sales goals. If you thrive in a fast-paced environment and enjoy developing people, this is your opportunity to grow with an international team.

Qualifications

• 1–2 years of supervisory or team‑lead experience.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands‑on approach with a team‑first mindset.

Responsibilities

• Daily Operations: ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew.
• Guest Experience: lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Leadership experience

Organizational skills

Calm under pressure

People & service passion

Proactive, hands-on

Job description

Joe & the Juice in Costa Mesa, CA, is seeking a Shift Supervisor to keep the store energized and running smoothly. You’ll lead the shift, delegate tasks, and uphold our standards while delivering great guest experiences.

This role focuses on daily operations, training teammates, maintaining cleanliness, managing guest feedback, and supporting sales goals. If you thrive in a fast-paced environment and enjoy developing people, this is your opportunity to grow with an international team.