Shift Leader: Guest Experience & Team Coaching

Ontario Trillium Foundation; Attleboro (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Competitive Pay

Growth Opportunities

Job summary

Chick-fil-A in Attleboro, MA is seeking a Team Leader to support the management team during shifts and help deliver outstanding guest experiences. You will supervise assigned stations and may open or close the restaurant in the absence of a manager, following established procedures.

The role emphasizes enforcing recipes and tickets, precise weights, and maintaining speed of service, sanitation, and cash handling policies while guiding teammates and addressing guest issues with management.

Responsibilities

• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Job description

Chick-fil-A in Attleboro, MA is seeking a Team Leader to support the management team during shifts and help deliver outstanding guest experiences. You will supervise assigned stations and may open or close the restaurant in the absence of a manager, following established procedures.

The role emphasizes enforcing recipes and tickets, precise weights, and maintaining speed of service, sanitation, and cash handling policies while guiding teammates and addressing guest issues with management.