Shift Leader: Guest Experience & Team Coach

Ambrosia QSR; Salem (OR); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical – United Healthcare and Kaiser

Flexible Spending Accounts – Medical,

Sick Time – 1 hour for every 30 hours

Direct Deposit

Matching 401(K) and Roth plans

Flexible Scheduling

Growth Opportunities

Complimentary meal for each shift

Job summary

Ambrosia QSR is seeking a Shift Leader in Salem, OR to oversee shifts, ensure guest satisfaction, and lead a team on busy days. The role blends hands-on supervision with frontline leadership as you guide team members through daily restaurant operations.

Responsibilities include staff training, safety compliance, and maintaining high service standards while managing guest experiences and operational efficiency. This is an entry-level leadership position with flexible hours.

Qualifications

• High school diploma or equivalent is required or preferred.
• Serv Safe training and certificate are desirable.
• Experience leading a team in a fast-paced environment is a plus.

Responsibilities

• Train and develop staff by implementing established training plans and systems.
• Ensure breaks are taken and minor work limitations followed.
• Prevent ill employees from working.
• Report employee concerns to General Manager and Human Resources.
• Deliver exceptional guest service and oversee front-of-house operations.
• Manage guest concerns and complaints in the absence of upper management.

Skills

Team leadership

Communication skills

Customer service focus

Compliance awareness

Education

High school diploma or equivalent

Serv Safe training & certificate

Tools

POS System

Job description

Ambrosia QSR is seeking a Shift Leader in Salem, OR to oversee shifts, ensure guest satisfaction, and lead a team on busy days. The role blends hands-on supervision with frontline leadership as you guide team members through daily restaurant operations.

Responsibilities include staff training, safety compliance, and maintaining high service standards while managing guest experiences and operational efficiency. This is an entry-level leadership position with flexible hours.