Shift Leader: Own the Shift, Lead the Team, Wow Guests

Whistle Express Car Wash; Little Rock (AR); On-site; USD 18,000 - 23,000; Full time

Job summary

Whistle Express Car Wash in Little Rock, Arkansas is seeking a Shift Lead to set the standard on the lot. You’ll know the site, lead the crew, and run operations when management is off-site. This is a leadership role requiring ownership and accountability, not babysitting.

The role emphasizes fast, visible work, customer engagement, and maintaining high wash quality. You will direct vehicles, supervise teammates, and uphold safety and Sparkle Assurance while coaching the team to consistently

Qualifications

• Leadership experience preferred.
• Willingness to work outdoors at a fast pace.
• Strong customer service and communication skills.
• Ability to train and guide a team during shifts.

Responsibilities

• Greet customers and provide a positive, friendly experience.
• Answer questions about services, wash options, and memberships.
• Promote memberships and offerings to drive engagement and sales.
• Educate customers on wash packages and services available.
• Observe interactions to identify improvement opportunities and provide feedback.
• Direct vehicles into the wash tunnel safely and prepare vehicles for washing.
• Monitor equipment and report malfunctions.
• Follow safety protocols to protect customers, staff, and equipment.
• Lead opening and closing procedures and supervise team in the absence of the Site Leader.
• Delegate tasks and oversee shift operations.
• Provide guidance and handle challenges with leadership escalation.
• Inspect vehicles before and after wash to ensure quality.
• Ensure Sparkle Assurance, check for missed spots and streaks.
• Suggest process improvements to exceed customer expectations.

Skills

Leadership

Team Leadership

Customer Service

Operations

Safety

Attention to Detail

Job description

Whistle Express Car Wash in Little Rock, Arkansas is seeking a Shift Lead to set the standard on the lot. You’ll know the site, lead the crew, and run operations when management is off-site. This is a leadership role requiring ownership and accountability, not babysitting.

The role emphasizes fast, visible work, customer engagement, and maintaining high wash quality. You will direct vehicles, supervise teammates, and uphold safety and Sparkle Assurance while coaching the team to consistently