Shift Leader: Guest Experience & Team Coach

Hunter Super Techs - TurnPoint; Dearborn (MI); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Dave's Hot Chicken is seeking a Shift Leader to oversee daily restaurant operations, ensuring guest satisfaction and adherence to safety standards. You will supervise Team Members, train staff, and communicate performance to the Restaurant Management Team.

The role emphasizes a hands-on approach, strong communication, and ability to manage openings and closings with a focus on efficiency and quality. You will lead by example, foster a positive work environment, and align daily actions with the

Qualifications

• Current student, high school diploma, or GED preferred.
• Must be at least 18 years of age and fluent in English.
• Certified in all stations and management positions in accordance with the DHC Training Program.
• Performance-oriented and driven, with a clear understanding of performance expectations and results.
• Flexibility to work nights, weekends, holidays, and opening and closing shifts.
• Ability to stand for long periods of time and work in a fast-paced environment.
• Ability to bend, stoop, and lift 50–75 lbs comfortably.
• Effective communication skills with coworkers and the Restaurant Management Team.
• Excellent organization, planning, time management, delegation, and problem-solving skills.

Responsibilities

• Guest Experience: Handle guest concerns professionally to deliver a memorable experience.
• Training & Development: Train new Team Members and provide ongoing coaching.
• Team Leadership: Assign duties, supervise, and maintain team morale.
• Operations: Ensure cooking, safety, and sanitation standards; manage opening/closing tasks.
• General Responsibilities: Maintain neat appearance; follow uniform and policy guidelines; manage cash controls and daily paperwork.

Education

High school diploma or GED

Age 18+

Job description

Dave's Hot Chicken is seeking a Shift Leader to oversee daily restaurant operations, ensuring guest satisfaction and adherence to safety standards. You will supervise Team Members, train staff, and communicate performance to the Restaurant Management Team.

The role emphasizes a hands-on approach, strong communication, and ability to manage openings and closings with a focus on efficiency and quality. You will lead by example, foster a positive work environment, and align daily actions with the