Guest-First Shift Leader | Fast-Casual Ops Champion

McAlister's Deli

Nashville (TN)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Job summary

McAlister’s Deli in Tennessee is led by MidSouth Hospitality, Inc., which seeks an Assistant Manager to help run daily operations and guide the shift with energy and pride. The role emphasizes guest experience, service quality, and strong restaurant performance, while coaching staff and upholding brand standards.

Ideal candidates thrive in a fast-paced setting, bring ownership mentality, and contribute to a positive team culture.

Qualifications

Must be able to perform all job functions safely.
Ability to provide outstanding customer service.
Ability to lead and direct staff in an effective, professional manner.
Must meet company performance standards and expectations for the role.
Must participate in all company training and orientations, and some training may require overnight travel.
Must be able to work the assigned schedule and required hours.
Must be able to lift at least 40 pounds and have the physical ability and stamina to perform management job functions.

Responsibilities

Support the Restaurant Manager in running day-to-day operations and leading the shift.
Coach team members on service, speed, accuracy, and cleanliness.
Monitor performance, help solve issues quickly, and keep the restaurant running smoothly.
Champion a positive, guest-first culture—ensuring every customer feels welcome.
Help maintain accountability for standards, execution, and continuous improvement.