Shift Leader & Guest Experience Coach

Urth Payroll Services, Inc.; Fullerton (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Meal Benefit

Employee Discounts

Comprehensive Health Benefits

401(k) with Company Match

Opportunities for Growth

Job summary

Urth Caffé in Orange, CA is seeking a Shift Manager to lead daily cafe operations and deliver exceptional guest experiences. The role requires energizing leadership, strong teamwork, and a commitment to Urth Caffé’s service standards.

You will coach staff, manage inventory and safety, and drive day-to-day performance with a guest‑first mindset. The position offers growth opportunities within a growing team, competitive benefits, and a dynamic environment that values community and high‑quality

Responsibilities

• Lead with a Smile: Foster a positive, friendly, and energetic atmosphere for both guests and team members. Set the tone for excellent service with a smile and a positive attitude.
• Inspire Passion: Lead by example, inspiring your team with a passion for our products, our values, and our commitment to exceptional service.
• Team Leadership & Development: Motivate and guide your team by fostering teamwork and collaboration. Provide regular coaching and training to help team members grow and succeed.
• Create Memorable Experiences: Ensure every guest feels valued by creating a warm, inviting atmosphere and providing personalized service. Help resolve customer inquiries and feedback with empathy and professionalism.
• Operational Excellence: Manage day-to-day operations, including inventory management, safety compliance, cleanliness, and food production in line with Urth Caffé’s high standards.
• Drive Success: Contribute to sales growth by inspiring your team to meet performance goals and uphold Urth Caffé's commitment to quality.
• Flexibility & Problem Solving: Adapt to changing demands and schedules with a flexible, can-do attitude. Always be ready to help out where needed to ensure the cafe runs efficiently.

Job description

Urth Caffé in Orange, CA is seeking a Shift Manager to lead daily cafe operations and deliver exceptional guest experiences. The role requires energizing leadership, strong teamwork, and a commitment to Urth Caffé’s service standards.

You will coach staff, manage inventory and safety, and drive day-to-day performance with a guest‑first mindset. The position offers growth opportunities within a growing team, competitive benefits, and a dynamic environment that values community and high‑quality