Shift Leader: Guest-Driven Restaurant Leader

Hardee's; Kings Mountain (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Hardee's in the United States is seeking a Shift Leader who is friendly, guest oriented, motivated, and driven to join our leadership team. You will supervise daily operations, ensure quality food, maintain safety standards, and deliver a positive guest experience.

The role requires at least 18 years old, reliable transportation, flexible hours, and a minimum of 40 hours per week. You will follow company policies, train crew, and support managers to keep the restaurant running smoothly.

Qualifications

• Must be at least 18 years old.
• Must have reliable transportation.
• Must have a telephone or other reliable method of communicating with the restaurant.
• Must be able to work flexible hours.
• 40 Hours minimum required.
• Follows the Crew Person Training Program to ensure crew is properly trained and obtains the ability to perform tasks and responsibilities.
• Communicates to Manager on duty when additional training, guidance, and practice are needed.
• Understands how each job responsibility impacts the customers, other employees and overall operations.
• Keeps the manager on duty informed of anything that might affect the customers, other employees and overall operations.
• Is performance oriented and driven; understands performance expectations and is aware of performance results.

Responsibilities

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
• Follow all customer service guidelines and procedures; takes the appropriate action to ensure all customers receive service beyond their expectations.
• Work assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned.
• Ensures that all customers receive hot, quality products, prepares, packages and delivers all products according to menu standards.
• Handles all food products according to company procedures, follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of customers and employees.
• Assist managers and Crew with completing duties as needed.

Skills

Customer service

Leadership

Communication

Job description

Hardee's in the United States is seeking a Shift Leader who is friendly, guest oriented, motivated, and driven to join our leadership team. You will supervise daily operations, ensure quality food, maintain safety standards, and deliver a positive guest experience.

The role requires at least 18 years old, reliable transportation, flexible hours, and a minimum of 40 hours per week. You will follow company policies, train crew, and support managers to keep the restaurant running smoothly.