Shift Leader & Front/Back of House Coach

Braza Chicken Rotisserie & Grill; Columbia (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Braza Chicken Rotisserie & Grill in Columbia, SC is seeking a dependable Shift Leader/Assistant Manager to oversee daily restaurant operations, leading both FOH and BOH teams to ensure excellent service, consistent food quality, cleanliness, and efficient operations.

The ideal candidate is a strong leader who communicates well, solves problems, and upholds Braza Chicken standards while guiding staff through busy shifts with professionalism and accountability.

Qualifications

• Previous restaurant, supervisory, or management experience preferred.
• Strong leadership and communication skills.
• Ability to work effectively in a fast-paced restaurant environment.
• Experience with FOH and BOH operations preferred.
• Basic math, POS, cash-handling, and computer skills.
• Strong attention to detail and commitment to food quality and customer service.
• Reliable, punctual, professional, and accountable.
• Ability to work evenings, weekends, holidays, and frequent closing shifts.

Responsibilities

• Lead and supervise FOH and BOH employees during assigned shifts.
• Maintain consistent food quality, portioning, presentation, and order accuracy.
• Monitor and control labor costs while maintaining excellent service.
• Ensure the restaurant is clean, organized, stocked, and operating efficiently.
• Follow and enforce food safety, sanitation, and temperature-control standards.
• Provide friendly, professional customer service and resolve customer concerns.
• Operate and monitor POS systems, cash handling, refunds, voids, and other transactions.
• Monitor inventory, prep levels, product rotation, and food waste.
• Train, coach, and hold employees accountable to company standards.
• Communicate staffing, inventory, equipment, customer, and operational issues to management.
• Assist wherever needed in both FOH and BOH.
• Complete opening and closing procedures accurately.
• Close the restaurant approximately 5–6 days per week, as scheduled.
• Ensure the restaurant is properly cleaned, secured, stocked, and ready for the next business day.

Skills

Leadership

Communication

Fast-paced environment

FOH & BOH operations

POS/cash handling

Attention to detail

Reliability

Tools

POS system

Job description

Braza Chicken Rotisserie & Grill in Columbia, SC is seeking a dependable Shift Leader/Assistant Manager to oversee daily restaurant operations, leading both FOH and BOH teams to ensure excellent service, consistent food quality, cleanliness, and efficient operations.

The ideal candidate is a strong leader who communicates well, solves problems, and upholds Braza Chicken standards while guiding staff through busy shifts with professionalism and accountability.