Shift Leader: Flexible Hours, Guest Experience Driven

McDonald's; Hillsboro (IL); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Free meals

Paid time off

Tuition reimbursement

Training opportunities

Medical, dental, and vision benefits

Job summary

McDonald’s is seeking a dedicated Shift Manager to help run daily operations at our Hillsboro location. You will lead crew scheduling, coach teams, and ensure a safe, clean, and welcoming guest experience. This role emphasizes fast decision-making, strong customer service, and proactive leadership to drive performance.

The position offers full-time hours, competitive pay, and opportunities for training and advancement within a franchise-supported structure.

Qualifications

• Passion for helping and serving others.
• Strong customer service and support focus.
• Ability to communicate effectively and anticipate customer needs; provide solutions and make decisions in a fast-paced environment.

Responsibilities

• Lead the experience: Oversee crew schedules.
• Inspire and empower: Provide leadership for crew and managers to deliver an outstanding guest experience.
• Supervise food safety and cleanliness to meet McDonald's standards.
• Take action on safety, security, inventory, and profitability.
• Cultivate training and continued learning within the restaurant.
• Drive and expect a high level of performance from the team.

Skills

Customer service

Leadership

Communication

Team management

Decision making

Job description

McDonald’s is seeking a dedicated Shift Manager to help run daily operations at our Hillsboro location. You will lead crew scheduling, coach teams, and ensure a safe, clean, and welcoming guest experience. This role emphasizes fast decision-making, strong customer service, and proactive leadership to drive performance.

The position offers full-time hours, competitive pay, and opportunities for training and advancement within a franchise-supported structure.