Shift Leader - Flexible Hours, Growth Path & Guest Experience

cfathegrove; Hoover (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free College Tuition

Flexible Hours

Closed Sundays

Competitive Pay

Job summary

Chick-fil-A Shift Leader positions drive day-to-day operations on a specific side of the house, ensuring smooth service and guiding Team Leaders and Team Members to meet standards and guest expectations.

The role emphasizes upholding corporate purpose, delivering remarkable guest experiences, and planning transitions with a focus on performance metrics. Pay starts around $14+ per hour with varied shifts and advancement opportunities.

Qualifications

• Managerial experience in a service-oriented industry.
• Expertise in providing excellent customer service.
• Strong communication, problem-solving, and conflict resolution skills.
• Strategic, goal-oriented thinker with a coachable mindset.
• Actively seeking to grow, systemize their processes, and inspire people.
• Desire to invest in the business, and take an active role in its growth.
• Ability to maintain a high-energy, productive environment while keeping a level head and positive attitude.
• Ability to work 35-40 hours per week with overtime opportunities.

Responsibilities

• The Leaders’s role for day to day operations is to be responsible for the smooth function of their particular side of the house for a shift
• Assigning and ensuring that the Team Leaders and Team Members are handling their respective responsibilities
• Valuing and executing our Corporate Purpose and strategies for creating remarkable experiences for our Guest
• Maintaining accuracy in cashier tills and change funds
• Opening or closing the restaurant
• Ensuring that catering goes smoothly by working directly with the Marketing Team
• Planning ahead for the next shift, designing transitions, and communicating with their relieving Supervisor
• Keep a constant knowledge of performance metrics scores, identify growth opportunities, and plot courses of action accordingly

Skills

Managerial experience

Customer service

Communication

Problem-solving

Conflict resolution

Leadership

Job description

Chick-fil-A Shift Leader positions drive day-to-day operations on a specific side of the house, ensuring smooth service and guiding Team Leaders and Team Members to meet standards and guest expectations.

The role emphasizes upholding corporate purpose, delivering remarkable guest experiences, and planning transitions with a focus on performance metrics. Pay starts around $14+ per hour with varied shifts and advancement opportunities.