Shift Leader - Fast-Paced Service & Team Coach

Domino's Pizza; Waynesboro (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino’s Pizza in Waynesboro, VA seeks a reliable Shift Supervisor to assist in daily oversight of sales, costs, and customer satisfaction. You will lead the MOD, ensure fast-paced service, greet customers, and manage orders with accuracy using POS systems.

You will help with inventory, scheduling, upselling, and maintaining food quality and cleanliness while resolving complaints professionally. This role emphasizes teamwork and initiative.

Qualifications

• Excellent written and verbal communication with management and customers.
• Able to multi-task in a fast-paced environment.
• Adapt to changing priorities in a dynamic setting.
• Accurate math and ability to make correct monetary change.
• Enter orders using keyboard or touch screen.
• Lead the team on duty.

Responsibilities

• Provide leadership support to the Manager on Duty (MOD).
• Maintain high standards of customer service during high-volume operations.
• Communicate clearly with management and team members.
• Greet customers in person or via phone and take orders professionally.
• Upsell additional products when appropriate.
• Support shift management and communicate daily assignments.
• Oversee pre-close functions ensuring service and food quality.
• Oversee cash handling and daily financial reporting in FOH.
• Adhere to food safety, inventory, and waste procedures.
• Assist with inventory control and stock ordering.
• Build loyalty through friendly interactions and appreciation.
• Resolve complaints promptly and professionally.
• Cross-train and coordinate scheduling to ensure seamless service.

Skills

Communication skills

Multi-tasking

Team leadership

Cash handling

Customer service

Adaptability

Order entry

Tools

POS systems

Job description

Domino’s Pizza in Waynesboro, VA seeks a reliable Shift Supervisor to assist in daily oversight of sales, costs, and customer satisfaction. You will lead the MOD, ensure fast-paced service, greet customers, and manage orders with accuracy using POS systems.

You will help with inventory, scheduling, upselling, and maintaining food quality and cleanliness while resolving complaints professionally. This role emphasizes teamwork and initiative.