Shift Leader: Fast-Paced Pizza Team Lead

Domino's Pizza; Arlington (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino’s Pizza in the Washington, DC area is seeking a motivated team member to assist in daily oversight, execution of objectives, and maintaining service, food quality and sanitation standards.

You will greet customers, take orders, upsell products, and support shift management while mastering POS systems for accurate transactions and quick service. Teamwork and communication are essential.

Qualifications

• Ability to pass applicable Company background checks.
• Excellent written and verbal communication skills.
• Superb ability to multi-task.
• Ability to function in a dynamic, fast-paced environment.
• Ability to adjust to changing priorities.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to take orders over the counter or phone.
• Ability to work independently and as part of a team.
• Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
• Ability to lead the team on duty!

Responsibilities

• Provide leadership support to the Manager on Duty (MOD).
• Maintain high standards of customer service during high-volume, fast-paced operations.
• Communicate clearly and positively with management and team members.
• Greet customers and take order professionally and promptly.
• Provide excellent customer service to encourage repeat customers, providing information regarding menu and specials.
• Help support shift management.
• Communicate daily job assignments on each shift.
• Oversee pre-close functions while ensuring service and food quality standards are maintained.
• FOH: Oversees cash management duties. Counts down registers, tracks cash and coupons for accountability. Processes daily reports.
• BOH: Adheres to all waste tracking procedures and adheres to all food and labor cost best practices.
• Upsell additional products.
• Master POS computer systems for automated order taking.
• Handle currency and credit transactions quickly and accurately.
• Follow procedures for safe food preparation, assembly and presentation.
• Assist management with inventory control and stock ordering.
• Build loyal customers through friendly interactions and consistent appreciation.
• Resolve complaints promptly and professionally.
• Cross-trains and coordinates scheduling with team members to ensure seamless service.
• Take initiative to find extra tasks when scheduled duties are complete.
• Assemble and fold boxes. Affix labels and promotional materials as needed.
• Prepare a variety of pizzas and other menu items.
• Measure ingredients required for specific items being prepared.
• Read order slips or receive verbal instructions to prepare order according to specifications, often making several different orders simultaneously.
• Clean, stock and restock work stations and display cases.
• Transfer supplies and tools between storage and work areas.
• Pack, weigh, and label products as required.
• Ensure supervisor is aware of food shortages.
• Adhere with all quality standards, principles, guidelines and policies
• Perform other duties as assigned.

Skills

Customer service

POS systems

Cash handling

Multitasking

Communication

Tools

POS software

Job description

Domino’s Pizza in the Washington, DC area is seeking a motivated team member to assist in daily oversight, execution of objectives, and maintaining service, food quality and sanitation standards.

You will greet customers, take orders, upsell products, and support shift management while mastering POS systems for accurate transactions and quick service. Teamwork and communication are essential.