Shift Leader: Fast-Paced Coffee, Growth & Leadership

Workstream; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Employee discounts

Leadership development

Team competitions

Advancement opportunities

Appreciation for effort

Job summary

Scooter’s Coffee in Grand Rapids, MI is seeking a Shift Lead to run the shift, coach baristas, and keep things moving during busy periods. You’ll mentor teammates, support speed and quality, and model strong standards.

This role offers leadership development, flexible scheduling, and opportunities to grow with a fast-growing brand. We value energy, reliability, and a passion for delivering a great customer experience.

Qualifications

• Experience leading a fast-paced team in a service setting.
• Ability to coach and mentor new teammates.
• Strong focus on customer experience and quality standards.

Responsibilities

• Run the shift and ensure smooth operation.
• Coach baristas in real time to maintain standards.
• Help new team members grow confidence and skills.
• Provide feedback, celebrate wins, and uphold standards.
• Support speed, quality, and customer experience.
• Complete prep work and daily tasks.
• Manage cleaning and daily checklists.
• Jump in wherever needed during rush periods.
• Lead by example on every shift.

Skills

Leadership

Coaching

Customer service

Team motivation

Communication

Job description

Scooter’s Coffee in Grand Rapids, MI is seeking a Shift Lead to run the shift, coach baristas, and keep things moving during busy periods. You’ll mentor teammates, support speed and quality, and model strong standards.

This role offers leadership development, flexible scheduling, and opportunities to grow with a fast-growing brand. We value energy, reliability, and a passion for delivering a great customer experience.