Shift Lead: Coach, Lead & Elevate the Crew

Workstream; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Employee discounts

Leadership development

Team competitions

Advancement opportunities

Appreciation culture

Job summary

Scooter's Coffee in Grand Rapids is seeking a Shift Lead to run the shift, coach baristas, and ensure smooth operations during busy periods. You’ll lead by example, support the team, and keep the customer experience top-notch.

This role emphasizes leadership development, a fast-paced culture, and opportunities to grow within a growing brand while you help deliver great coffee and a positive workplace.

Qualifications

• Experience leading a fast-paced shift.
• Strong coaching and feedback skills.
• Willingness to grow into leadership.

Responsibilities

• Run the shift and keep operations flowing.
• Coach baristas in real time.
• Help new team members grow confidence and skills.
• Provide feedback, celebrate wins, and uphold standards.
• Support speed, quality, and customer experience.
• Complete prep work and daily tasks.
• Manage cleaning and daily checklists.
• Jump in wherever needed during rush hours.
• Lead by example every shift.

Skills

Leadership

Coaching

Team coaching

Customer experience

Job description

Scooter's Coffee in Grand Rapids is seeking a Shift Lead to run the shift, coach baristas, and ensure smooth operations during busy periods. You’ll lead by example, support the team, and keep the customer experience top-notch.

This role emphasizes leadership development, a fast-paced culture, and opportunities to grow within a growing brand while you help deliver great coffee and a positive workplace.