Shift Leader: Energetic Team Coach for Outstanding Guest Service

Askar Brands; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Askar Brands is seeking an energetic Shift Leader to help oversee our restaurant team, support the Restaurant Manager, and ensure an exceptional guest experience. You will lead daily operations, coach team members, maintain brand standards, and ensure every shift runs smoothly.

The ideal candidate is a positive leader who thrives in a fast-paced environment, motivates others, and delivers outstanding customer service.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in restaurant or hospitality preferred.

Responsibilities

• Lead and motivate team members during each shift.
• Delegate tasks and communicate shift goals and priorities.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new team members.
• Foster a positive, respectful, and team-oriented work environment.
• Perform all team member responsibilities as needed.
• Support the Restaurant Manager in achieving operational and sales goals.
• Ensure all food, beverage, and service standards are consistently met.
• Monitor food quality, cleanliness, and overall restaurant appearance.
• Maintain inventory levels and communicate supply needs.
• Complete shift change communication to ensure smooth transitions.
• Deliver exceptional guest service and resolve guest concerns promptly.
• Lead by example with friendly, fast, and accurate service.
• Encourage team members to create a welcoming guest experience.
• Ensure compliance with food safety, sanitation, and health standards.
• Follow company policies related to safety, security, and loss prevention.
• Manage cash handling procedures and monitor cash over/short during each shift.
• Assist with employee scheduling as assigned.

Skills

Team leadership

Coaching

Customer service

Fluent English

Communication

Basic computer skills

Education

Basic computer skills

Job description

Askar Brands is seeking an energetic Shift Leader to help oversee our restaurant team, support the Restaurant Manager, and ensure an exceptional guest experience. You will lead daily operations, coach team members, maintain brand standards, and ensure every shift runs smoothly.

The ideal candidate is a positive leader who thrives in a fast-paced environment, motivates others, and delivers outstanding customer service.