Shift Leader: Drive Team, Service & Guest Experience

McDonald's; Ashland (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Health and Dental Insurance

401k

Tuition Assistance up to $3,000 every

Free meals when you are working

50% off meals when you are not working

Job summary

McDonald’s is seeking a Shift Manager in Ashland, Wisconsin to lead daily restaurant operations and guest experiences. You will oversee crew schedules, mentor teammates, ensure food safety and cleanliness, and uphold McDonald’s standards while driving profitability.

You will train and empower staff, foster teamwork, and deliver exceptional service in a fast-paced environment. This role offers opportunities for advancement within the restaurant system.

Qualifications

• Passion for helping and serving others (customers and fellow team members).
• Strong customer service and support focus.
• The ability to communicate effectively and anticipate customer needs.
• To provide solutions and make decisions in a fast-paced environment.

Responsibilities

• Lead the experience: Handle and oversee crew schedules.
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
• Take action first: Take measures around safety, security, inventory, and profitability
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
• Be results-oriented: Drive and expect a high level of performance from the team

Skills

Customer service

Communication

Decision making

Leadership

Job description

McDonald’s is seeking a Shift Manager in Ashland, Wisconsin to lead daily restaurant operations and guest experiences. You will oversee crew schedules, mentor teammates, ensure food safety and cleanliness, and uphold McDonald’s standards while driving profitability.

You will train and empower staff, foster teamwork, and deliver exceptional service in a fast-paced environment. This role offers opportunities for advancement within the restaurant system.