Guest Experience Team Lead

Dunkin' | Mulholland Network; City of Middletown (NY); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

Dunkin' franchisee in New York is seeking a Shift Leader to coach Crew Members during each shift, ensuring operational Brand standards and delivering a great, friendly guest experience. You will monitor performance, maintain cleanliness, and support training for new staff.

You will set goals, assign tasks, motivate others, and celebrate successes while providing timely feedback. The role requires reliability, strong communication, and the ability to handle fast-paced periods with a can-do

Qualifications

• Prior supervisory or lead experience preferred.
• Ability to coach and motivate a team.
• Strong communication and guest-service focus.

Responsibilities

• Coach Crew Members throughout the shift to meet Brand standards.
• Assign tasks, monitor performance, and provide timely feedback.
• Support a great, friendly guest experience and ensure cleanliness and safety.

Job description

Dunkin' franchisee in New York is seeking a Shift Leader to coach Crew Members during each shift, ensuring operational Brand standards and delivering a great, friendly guest experience. You will monitor performance, maintain cleanliness, and support training for new staff.

You will set goals, assign tasks, motivate others, and celebrate successes while providing timely feedback. The role requires reliability, strong communication, and the ability to handle fast-paced periods with a can-do