Shift Leader: Drive Service Excellence & Team Growth

America's Pizza Company, LLC; Elkin (NC); On-site; USD 17,000 - 23,000; Full time

Job summary

Tasty Hut, LLC operates Pizza Hut locations and seeks a Shift Leader to supervise daily restaurant operations. You will lead the team on shifts, uphold brand standards, and deliver strong customer experiences while maintaining safety and quality.

Responsibilities include training staff to Pizza Hut and Tasty Hut standards, managing inventory, resolving issues with BLAST, and promoting a positive culture. This role emphasizes leadership and compliance with all policies.

Qualifications

• Be a customer maniak for all roles.
• Serv Safe Certified.
• Lead On! Shift Leader.
• MSM courses 4-5.
• Proficient at Microsoft Office.
• Reliable Transportation and Computer basics.
• Valid Driver's License Preferred.
• Communicate and give feedback positively.
• National Sex Offender Registry Check.
• Motor Vehicle Record.

Responsibilities

• Take Ownership and Responsibility of Restaurant and Team During Shifts.
• Train Team Members to Pizza Hut and Tasty Hut, LLC Standards.
• Use BLAST to Resolve All Customer Complaints and Always Put Customer Needs First.
• Own and Promote Positive Restaurant Culture and Employee Experience.
• Responsible for Inventory and Food Orders.
• Enforce and Follow Pizza Hut Service Principles.
• Deliver it Fast, Make Food We are Proud to Service, Service with a Smile.
• Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling.
• Ensure All Team Members Have the Tools and Knowledge Necessary for Success.
• Deliver High Customer Satisfaction Results on All Shifts.
• Ensure Restaurant Meets/Exceeds All Brand Standards and Processes on Shifts.
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia).
• Execute all Training Material and Courses, Follow Up with Team Members.
• Delegate and Manage Team Workload During Shifts.
• Compliant with All Laws and Regulations.
• Conduct Inventory Counts and Audits.
• Maintain Safe, Clean and Organized Restaurant Environment.
• Brand Steward for Pizza Hut Brand.
• Adhere to Employee Handbook and Policies and Maintain Professional Image.
• Exhibit Core Values and Work Daily to Fulfill Mission.
• Other Duties as Assigned.

Skills

Serv Safe Certified

Microsoft Office

Computer basics

Reliable transportation

Tools

Hutlink

Learning Zone

Pizzapedia

Job description

Tasty Hut, LLC operates Pizza Hut locations and seeks a Shift Leader to supervise daily restaurant operations. You will lead the team on shifts, uphold brand standards, and deliver strong customer experiences while maintaining safety and quality.

Responsibilities include training staff to Pizza Hut and Tasty Hut standards, managing inventory, resolving issues with BLAST, and promoting a positive culture. This role emphasizes leadership and compliance with all policies.