Shift Leader: Drive Service Excellence & Team Growth

Arby's; Norman (OK); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

HSA

Disability insurance (short & long)

Life Insurance

Legal Plan

Pet Insurance

EAP

401(k) match

Paid Time Off

Employee Resource Groups

Tuition Reimbursement

Job summary

Flynn Arby’s is seeking a Shift Manager to join our team in Norman, OK. You will oversee daily operations, including food preparation, customer service, and cleanliness, while leading and coaching staff to meet service standards.

The role requires 2+ years of supervisory experience in food/hospitality, strong communication skills, and the ability to thrive in a high-energy setting. We offer a comprehensive benefits package and opportunities for advancement.

Qualifications

• 2+ years of supervisory experience in the Food/Hospitality industry.
• Proven ability to lead a team and deliver exceptional customer service.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work in a fast-paced and high-pressure environment.

Responsibilities

• Oversee the detailed execution of operational tasks, including food preparation, customer service, and cleanliness.
• Train and develop team members to ensure they consistently deliver exceptional service.
• Strictly adhere to all company policies and procedures to maintain a high standard of quality.
• Successfully implement strategies to drive sales and achieve financial targets.
• Monitor and maintain inventory levels to reduce waste and improve efficiency.
• Collaborate with other Shift Managers and the management team to continuously improve processes and procedures.

Skills

Supervisory experience

Customer service leadership

Communication skills

Organizational skills

Team training

Job description

Flynn Arby’s is seeking a Shift Manager to join our team in Norman, OK. You will oversee daily operations, including food preparation, customer service, and cleanliness, while leading and coaching staff to meet service standards.

The role requires 2+ years of supervisory experience in food/hospitality, strong communication skills, and the ability to thrive in a high-energy setting. We offer a comprehensive benefits package and opportunities for advancement.