Shift Leader - Drive Guest Experience & KPIs

McDonald's; Illinois; On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Paid time off

Free employee meals

401(k)

Tuition Assistance

Employee discount at participating locations

Job summary

An international fast-food chain is seeking a motivated Shift Manager to lead the team and ensure exceptional service quality. Responsibilities include overseeing crew performance, managing safety and security, and maintaining operational standards. The ideal candidate will have at least a year of supervisory experience, strong leadership skills, and must be able to effectively navigate a fast-paced work environment. Competitive hourly pay ranges from $15-$25, along with comprehensive benefits including medical insurance and paid time off.

Qualifications

• Must be at least 18 years of age.
• ServSafe certification required.
• At least 1-year prior crew trainer or supervisory experience.

Responsibilities

• Provide leadership to crew and other managers during shifts.
• Ensure exceptional Quality, Service, Cleanliness (QSC).
• Monitor safety, security, and profitability.

Skills

Leadership skills

Conflict resolution

Time management

Emotional intelligence

Bilingual (Spanish)

Education

High school diploma or equivalent

College degree

Job description

An international fast-food chain is seeking a motivated Shift Manager to lead the team and ensure exceptional service quality. Responsibilities include overseeing crew performance, managing safety and security, and maintaining operational standards. The ideal candidate will have at least a year of supervisory experience, strong leadership skills, and must be able to effectively navigate a fast-paced work environment. Competitive hourly pay ranges from $15-$25, along with comprehensive benefits including medical insurance and paid time off.