Shift Leader – Donor Experience & Production Ops

KARM Stores; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

KARM Stores is seeking a Production Lead to guide daily operations on site in Knoxville, TN. You will coordinate donation processing, pricing, and merchandising flow while ensuring a warm donor experience and adherence to quality standards.

The role demands strong leadership, communication, and the ability to train and support team members as part of a values-driven nonprofit retail operation. Flexibility for evenings and weekends is required.

Qualifications

• Strong interpersonal, customer service and leadership skills.
• Effective verbal communication and conflict resolution.
• Knowledge of production processes, quality standards, inventory flow, and donation handling.

Responsibilities

• Lead daily production activities and coordinate workflow across stations.
• Ensure donor experience is welcoming and aligned with KARM story.
• Maintain quality, safety, and process standards during shifts.
• Coach and support team to achieve operational goals and adaptability.

Skills

Interpersonal skills

Customer service

Leadership

Verbal communication

Conflict resolution

Operational problem solving

Ability to coach

Ipad/tech use

Education

High school diploma

Tools

Inventory systems

Job description

KARM Stores is seeking a Production Lead to guide daily operations on site in Knoxville, TN. You will coordinate donation processing, pricing, and merchandising flow while ensuring a warm donor experience and adherence to quality standards.

The role demands strong leadership, communication, and the ability to train and support team members as part of a values-driven nonprofit retail operation. Flexibility for evenings and weekends is required.