Shift Leader - Car wash

5 Minute Express Car Wash; Flowood (MS); On-site; USD 16,531 - 22,041; Full time

Job summary

5 Minute Express Car Wash is seeking a dependable Shift Leader to help oversee daily operations at a busy car wash location. You will support the team, ensure a smooth, safe, and efficient shift, and deliver an excellent customer experience.

You'll lead by example, coach staff, manage basic cash handling and POS tasks, and keep the site clean and organized. This outdoors role requires strong communication, reliability, and the ability to work weekends during peak periods.

Qualifications

• Customer service or team leadership experience.
• Ability to lead by example and motivate others.
• Strong communication and problem-solving skills.
• Reliable, organized, and detail-oriented.
• Able to work outdoors and on feet for extended periods.
• Familiar with POS systems is a plus.

Responsibilities

• Lead and support team members during shifts.
• Open, close, and maintain site per procedures.
• Monitor workflow to ensure high-quality service.
• Provide coaching and hands-on support to staff.
• Address customer questions professionally.
• Maintain cleanliness, organization, and safety.
• Report maintenance issues promptly.
• Assist with cash handling and basic shift documentation.
• Communicate staffing and operational needs to management.

Skills

Team leadership

Customer service

Communication skills

Problem solving

Attention to detail

Safety awareness

Cash handling

POS familiarity

Tools

POS system

Job description

We are seeking a dependable and motivated Shift Leader to help oversee daily operations at a busy car wash location. In this role, you will support the team, help deliver an excellent customer experience, and ensure the site runs smoothly, safely, and efficiently throughout each shift.

What You Will Do

• Lead and support team members during assigned shifts.
• Help open, close, and maintain the site according to company procedures.
• Monitor workflow to ensure prompt, high-quality service for every customer.
• Provide guidance, coaching, and hands‑on support to team members as needed.
• Address customer questions and concerns in a professional and courteous manner.
• Help maintain cleanliness, organization, and safety standards throughout the location.
• Support equipment checks and report maintenance issues promptly.
• Assist with cash handling, point‑of‑sale processes, and basic shift documentation when required.
• Communicate effectively with management regarding staffing, performance, safety, and operational needs.

What We Are Looking For

• Previous experience in customer service, team leadership, or a fast‑paced operational environment.
• Ability to lead by example and motivate others.
• Strong communication and problem‑solving skills.
• Reliable, organized, and attentive to detail.
• Comfortable working outdoors and on your feet for extended periods.
• Ability to follow procedures and uphold safety standards.
• Basic computer or point‑of‑sale system familiarity is a plus.
• Flexible availability, including weekends and busy business periods.

What You Can Expect

• A team‑oriented work environment.
• Opportunities to build leadership and operational skills.
• Hands‑on experience in a customer‑facing role.
• The chance to make a positive impact on both the team and the customer experience.