Shift Leader – Bakery Café Guest Experience

la Madeleine; Reston (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

DailyPay

Tip pool

Flexible scheduling

No late nights

Medical/Dental/Vision

401(k) match

Paid time off

Competitive pay

Job summary

la Madeleine in Reston, VA is seeking a Shift Leader (Associate Manager) to oversee daily bakery operations and uphold quality standards while delivering exceptional guest service. This role emphasizes a warm, welcoming experience and acts as a brand ambassador for hospitality excellence.

The position offers flexible scheduling with part-time or full-time options, and opportunities for career growth within the brand.

Qualifications

• Availability to work weekends and holidays
• Reliable with a strong work ethic
• Thrive in a fast-paced, team-oriented environment

Responsibilities

• Oversee daily bakery operations while upholding company policies, procedures, and quality standards
• Deliver exceptional guest service; address and resolve guest concerns to encourage return visits
• Communicate operational issues, successes, and concerns promptly to the General Manager
• Provide ongoing coaching, feedback, and performance expectations to team members

Job description

la Madeleine in Reston, VA is seeking a Shift Leader (Associate Manager) to oversee daily bakery operations and uphold quality standards while delivering exceptional guest service. This role emphasizes a warm, welcoming experience and acts as a brand ambassador for hospitality excellence.

The position offers flexible scheduling with part-time or full-time options, and opportunities for career growth within the brand.